*Last updated: 3/11/2026*
Privacy Policy
1. Information We Collect
We may collect the following types of information when you visit our website or interact with us:
- Contact information — your name, email address, phone number, and company details.
- Service-related information — details you provide when requesting support, quotes, or consultations.
- Technical information — IP address, browser type, device information, and usage patterns collected through analytics tools.
- Communications — emails, forms, messages, or call details you send to us when applicable.
We do not collect sensitive personal information unless you voluntarily provide it to us for a specific purpose.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and support the services you request
- Communicate with you about your account, support needs, or service inquiries
- Improve our website, products, and customer experience
- Send important updates, alerts, or service notifications
- Fulfill legal, contractual, or security obligations
We use your information only for legitimate business purposes directly related to serving you.
3. What We Don’t Do
- We do not sell, rent, trade, or otherwise share your personal information with third parties for their marketing purposes.
- We do not share customer information with partners unless it is necessary to deliver services you have explicitly requested (for example, provisioning telecom services).
- We do not use AI training, analytics platforms, or advertising networks that repurpose your identifiable data.
4. When Information May Be Shared
We may share your information only in the following limited situations:
- Service Providers — with trusted vendors who help deliver RTN services (e.g., telecom carriers, technical support platforms, billing systems). These providers are required to keep your information confidential and use it only for the intended purpose.
- Legal Requirements — when required by law, court order, or regulatory obligation.
- Business Operations — to protect our rights, customers, systems, or to prevent fraud.
We do not allow third parties to use your information for anything unrelated to fulfilling your service request.
5. Cookies & Tracking
Our website may use basic cookies and analytics tools to improve site performance and understand visitor behavior. These tools do not store personally identifiable information unless you voluntarily submit it.
You can disable cookies in your browser settings at any time.
6. Data Security
We take reasonable organizational and technical steps to safeguard your information from unauthorized access, misuse, or disclosure. While no system is perfectly secure, we continuously review and improve our security practices.
7. Your Choices & Rights
You may:
- Request access to the information we have about you
- Ask us to update, correct, or delete your information
- Opt out of marketing emails at any time
- Contact us regarding privacy questions or concerns
To request changes, email us at support@r-t-networks.com.
8. Children’s Privacy
Our website and services are not intended for children under 13, and we do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our site or services after updates constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Terms of Use
1. Acceptance of Terms
By accessing or using the Real Time Networks website located at www.r-t-networks.com (“Site”) or any services offered by Real Time Networks (“RTN,” “we,” “us,” or “our”), you agree to these Terms of Use and our Privacy Policy. If you do not agree, please discontinue use of our Site and services immediately.
2. Description of Services
Real Time Networks provides business telecommunications and connectivity services, which may include but are not limited to:
- Internet and network infrastructure services
- VoIP and business phone services
- SMS / text message communications (where applicable)
- Ringless voicemail (RVM) delivery services (where applicable)
- Managed IT and support services
We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.
3. SMS & Text Messaging Terms
If you have opted in to receive SMS text messages from Real Time Networks, the following terms apply:
- Message types: You may receive service updates, appointment reminders, support follow-ups, and promotional messages related to RTN services.
- Message frequency: Message frequency varies based on your account activity and preferences. You may receive up to a reasonable number of messages per month.
- Opt-out: You may opt out at any time by replying STOP to any message. You will receive a single confirmation message and no further messages will be sent.
- Help: Reply HELP for help, or contact us at support@r-t-networks.com.
- Message & data rates: Message and data rates may apply. Please check with your mobile carrier for details.
- Carriers: Carriers are not liable for delayed or undelivered messages.
- Consent: By providing your mobile number and opting in, you expressly consent to receive text messages from RTN. Consent is not a condition of purchase.
4. Ringless Voicemail (RVM) Terms
Real Time Networks may facilitate ringless voicemail delivery services for business communications. If you receive a ringless voicemail from RTN or on behalf of an RTN client:
- Messages are delivered directly to your voicemail inbox without causing your phone to ring.
- You may opt out of future ringless voicemail messages by following the instructions included in the voicemail or by contacting us at support@r-t-networks.com.
- RTN and its clients are committed to complying with all applicable federal and state regulations governing voicemail delivery, including the Telephone Consumer Protection Act (TCPA).
- Opt-out requests will be honored promptly and your number added to our do-not-contact list.
5. User Responsibilities
By using our Site or services, you agree that you will:
- Provide accurate, current, and complete information when submitting forms or requests
- Use our services only for lawful purposes and in compliance with all applicable laws and regulations
- Not attempt to gain unauthorized access to any portion of our Site, systems, or network
- Not transmit any harmful, offensive, or unlawful content through our services
- Not use our services to send unsolicited communications in violation of applicable law (including CAN-SPAM, TCPA, or state equivalents)
6. Prohibited Uses
You may not use our Site or services to:
- Violate any applicable local, state, national, or international law or regulation
- Transmit spam, phishing messages, or any other unsolicited communications
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity
- Attempt to reverse-engineer, copy, or reproduce any part of our proprietary systems or software
- Engage in any activity that disrupts, damages, or impairs our network or services
7. Intellectual Property
All content on this Site — including text, graphics, logos, images, and software — is the property of Real Time Networks or its content suppliers and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
8. Disclaimer of Warranties
Our Site and services are provided on an “as-is” and “as-available” basis. Real Time Networks makes no warranties, express or implied, regarding the reliability, accuracy, or availability of our Site or services. We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Real Time Networks shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Site or services, even if we have been advised of the possibility of such damages. Our total liability for any claim arising from these Terms shall not exceed the amount you paid to RTN in the three (3) months preceding the claim.
10. Indemnification
You agree to indemnify, defend, and hold harmless Real Time Networks and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising from your use of our services, your violation of these Terms, or your violation of any rights of another party.
11. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Montezuma County, Colorado.
12. Changes to These Terms
We reserve the right to update or modify these Terms of Use at any time. When we do, we will revise the “Last updated” date at the top of this section. Your continued use of our Site or services after any changes constitutes your acceptance of the revised Terms.
13. Contact Us
If you have questions about these Terms of Use, please contact us: