If you have a Premise based ShoreTel system or a Mitel Connect system, we would love to be your partner for the ongoing support of your system. For the whole time that ShoreTel measured the customer satisfaction of their customers with their partners, we were ALWAYS in the top 10% of all their partners. A lot of things went into that achievement: training, good customer communications and follow-up, setting proper expectations, but more than anything, we believe this was based on having a terrific attitude. We care about our customers and we go deep enough to understand their needs.

If your organization is a Ring Central, 8×8 or Dialpad user, we can provide you with overlay support layers to give you the kind of support and backup that you want.  Of course, you would not lose the ability to call into the prime provider for support, but we offer two layers of additional support services.

• Service support overlay- we become your first level of support when you have a problem, rather than calling into a call center from one of the providers.  Customers who stay on this service have learned and believe that the support they get from us is faster, more accurate and succinct than calling the actual provider and working through their escalation levels.  Because of our certifications with these providers, should your problem be one that requires escalation, we can call into the second level of support without waiting in queue to be screened and qualified by the first level service response team.
• Moves & Changes support—While you will have an interface to the portal of your UCaaS/CCaaS system and can make changes yourself, it is often better to hand off complex changes to us.  It is also good for coverage during those periods where for one reason or another (vacations, leaves, emergencies, etc.) it makes more sense to hand those tasks off to our remote team, who will do the changes for you at no charge if you subscribe to Moves and Changes support.

Contact us at sales@r-t-networks.com, and we will get you a customized quote.

If you are unhappy with your existing partner, or you cannot even remember who they are, and within 4 months of the end of your existing support term, we may be able to switch you immediately to our support without a charge.